Call 888-681-1768 | 8AM - 5PM ET M-F
Can I get my order shipped overnight?
Yes, potentially. If the order is placed before 12:00 Noon Central Time, there’s a good chance it will ship today. The earlier the items are ordered in the day the better the chance of being cut, packaged, and shipped for overnight service.
If you must receive an order by tomorrow, please call, so we can coordinate the shipment with the appropriate warehouse. Depending on workload and staffing at a given location, it’s not always possible to promise a next day delivery.
Do you offer same day shipping?
Yes, many orders received in the morning do ship same day, but preference is given to orders that request expedited shipping. As stated above, the earlier an order is received, the better your chance it will be cut, packaged, and shipped the same day. Special requests including many cuts, striping, twisting, paralleling, or lashing may delay shipments 1-2 business days, or longer.
Call us if you require same day shipping. We are always happy to find ways to meet urgent shipping needs.
What days do you ship?
Our business days of shipping follow the UPS and FedEx schedule of Monday through Friday excluding the following holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and New Years Eve Day.
All warehouses are typically closed on weekends and holidays.
What shipping carriers do you use?
For standard small parcel orders we use UPS. For heavier orders we use FedEx, FedEx Freight, or a regional LTL carrier. We are also able to ship most orders on your own carrier account, if provided your account number.
Where do you ship from?
We ship from over two dozen warehouses across the US, not including orders shipped directly from manufacturer locations. Where we ship a given order from depends on a combination of stock availability, warehouse workload and customer location.
Do you ship to Hawaii, Alaska and other US territories outside the continental US?
Yes. However, customers are required to use their own UPS or FedEx account for shipping outside of the continental US.
How can I get my tracking number after ordering?
We will email it to you. When you place your order, you will receive an automatic order confirmation. Once your order is reviewed and has been confirmed by the fulfilling warehouse, you will receive an “awaiting shipment” email.
Most shipments, including expedited orders, are processed at UPS and FedEx sorting facilities late at night. We typically receive tracking numbers after 10 PM and update tracking information first thing in the morning, via email. Many orders are processed the day after they are received, in which case, tracking info is provided the following morning.
I no longer need my order and want to return my purchase. What should I do?
Any request for a return must be made within 30 days of the invoice date and can only be accepted by the returning warehouse if accompanied by an RMA number. Most short-length orders are not eligible for return. Product that has been cut or damaged by the customer is not eligible for return. Any items that were special ordered with stripping, twisting, paralleling or lashing are not eligible for return.
Please use Contact Us to ask for an RMA number and return instructions. All returns are subject to a 40% restocking fee. Shipping or freight on all returns will be the responsibility of the customer. All items need an RMA number to be accepted for return and credit.
Is it cheaper to use my own UPS or FedEx account for shipping?
It depends. Our negotiated rates are very good, but they are based on estimates. Our shipping costs may be higher or lower than if you used your own account. If you would like a more accurate shipping cost you may enter your own account and shipping service level, but it may not be the actual charge. Your UPS of FedEx account will be charged when your item is packaged and the shipping label is printed.
We keep our shipping prices low to cover costs. Generally, we do not make money on shipping charges.
My package arrived damaged or the length was short. What should I do?
Damaged freight claims should be reported to the carrier and are not the responsibility of Pro Wire and Cable. You can Contact Us or call 888.681.1768 for further support if needed. Sometimes, our supplier partners who shipped the package are able to file carrier claims on your behalf and send a replacement.
If your order was short, contact us ASAP for help completing or replacing the short length.
Do you ship internationally?
No, our international customers need to provide a delivery address of a freight forwarder in the United States for international shipping.
