FAQs & Support

Call 888.681.1768 during normal business hours, or reach us anytime on our Contact Us page.

Ordering and Payment


Shipping and Returns

 How do I find the product I am looking for?    Can I get my order shipped overnight?
 How do I request a quote?    Do you offer same day shipping?
 What discounts do you offer for larger orders?    What days do you ship?
 Do you offer net payment terms?    What shipping carriers do you use?
 How can I get a copy of my paid invoice?    Where do you ship from?
 What forms of payment do you accept?    How can I get my tracking number after ordering?
 The price says $0.00 on the item I need. What does that mean?    Do you ship to Hawaii, Alaska and other US territories outside the continental US?
 I'm ordering for the first time, do you offer any discounts for first time customers?    I no longer need my order and want to return my purchase. What should I do?
 How can I stay in touch with updates from Pro Wire and Cable?    Is it cheaper to use my own UPS or FedEx account for shipping?
     My package arrived damaged. What should I do?
     Do you ship internationally?